CRA E-Services wait times
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Figures below cover the 30 days to 2 September 2026. Live wait times refresh every 5 minutes on the homepage.
The phone number for this line is published on canada.ca.
The CRA E-Services line averages 15 minutes over the last 30 days, making it the 2nd fastest of the 9 CRA lines we track. It is quietest on Wednesdays (8 minutes on average) and around 8am–9am ET; busiest on Fridays (23 minutes) and around 5pm–6pm ET.
Our readings show this line answering Monday to Friday, 8:00 a.m. to 8:00 p.m. Eastern Time.
E-Services wait times by day and hour
| 8a | 9a | 10a | 11a | 12p | 1p | 2p | 3p | 4p | 5p | 6p | 7p | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Mon | 8 | 13 | 21 | 28 | 20 | 19 | 21 | 22 | 25 | 36 | 33 | 13 |
| Tue | 4 | 5 | 10 | 14 | 14 | 14 | 14 | 11 | 13 | 20 | 17 | 5 |
| Wed | 3 | 5 | 8 | 11 | 9 | 10 | 9 | 8 | 9 | 14 | 8 | 1 |
| Thu | 3 | 4 | 7 | 11 | 7 | 7 | 8 | 8 | 13 | 17 | 14 | 2 |
| Fri | 8 | 12 | 19 | 25 | 25 | 26 | 26 | 25 | 29 | 39 | 23 | 18 |
| Sat | — | — | — | — | — | — | — | — | — | — | — | — |
| Sun | — | — | — | — | — | — | — | — | — | — | — | — |
<15Under 15 min 15–2915–29 min 30+30 min and over FullLine full Closed
View this data as text
Average CRA hold times for E-Services, by day, Eastern Time:
- Monday — 22 minutes on average. Best hour 8a (8 min), worst hour 5p (36 min).
- Tuesday — 12 minutes on average. Best hour 8a (4 min), worst hour 5p (20 min).
- Wednesday — quietest day, 8 minutes on average. Best hour 7p (1 min), worst hour 5p (14 min).
- Thursday — 8 minutes on average. Best hour 7p (2 min), worst hour 5p (17 min).
- Friday — busiest day, 23 minutes on average. Best hour 8a (8 min), worst hour 5p (39 min).
- Saturday — closed, no answered calls recorded.
- Sunday — closed, no answered calls recorded.
Frequently asked questions
How long is the wait for the CRA E-Services line?
Over the 30 days to 2 September 2026 it averaged 15 minutes, ranging from about 8 minutes on a typical Wednesday to 23 minutes on a typical Friday.
When is the best time to call the CRA E-Services line?
Wednesdays are quietest, averaging 8 minutes, and within the day the calmest stretch is around 8am–9am Eastern Time.
When is the worst time to call the CRA E-Services line?
Fridays are busiest, averaging 23 minutes, and the slowest stretch is around 5pm–6pm Eastern Time.
Figures regenerated 2026-09-03T03:49:03+00:00 from readings taken every 5 minutes. See live wait times for all CRA lines.