CRA E-Services wait times
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Figures below cover the 30 days to 18 October 2026. Live wait times refresh every 5 minutes on the homepage.
The phone number for this line is published on canada.ca.
The CRA E-Services line averages 26 minutes over the last 30 days, making it the 4th fastest of the 9 CRA lines we track. It is quietest on Wednesdays (19 minutes on average) and around 8am–9am ET; busiest on Mondays (33 minutes) and around 5pm–6pm ET.
Our readings show this line answering Monday to Friday, 8:00 a.m. to 8:00 p.m. Eastern Time.
E-Services wait times by day and hour
| 8a | 9a | 10a | 11a | 12p | 1p | 2p | 3p | 4p | 5p | 6p | 7p | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Mon | 16 | 29 | 22 | 38 | 38 | 38 | 34 | 33 | 34 | 44 | 44 | 22 |
| Tue | 15 | 24 | 27 | 28 | 24 | 24 | 29 | 27 | 28 | 35 | 38 | 26 |
| Wed | 13 | 23 | 26 | 23 | 19 | 17 | 18 | 18 | 17 | 20 | 23 | 16 |
| Thu | 14 | 24 | 27 | 24 | 22 | 23 | 23 | 22 | 22 | 25 | 18 | 17 |
| Fri | 15 | 24 | 33 | 32 | 30 | 30 | 32 | 32 | 32 | 41 | 34 | 29 |
| Sat | — | — | — | — | — | — | — | — | — | — | — | — |
| Sun | — | — | — | — | — | — | — | — | — | — | — | — |
<15Under 15 min 15–2915–29 min 30+30 min and over FullLine full Closed
View this data as text
Average CRA hold times for E-Services, by day, Eastern Time:
- Monday — busiest day, 33 minutes on average. Best hour 8a (16 min), worst hour 5p (44 min).
- Tuesday — 27 minutes on average. Best hour 8a (15 min), worst hour 6p (38 min).
- Wednesday — quietest day, 19 minutes on average. Best hour 8a (13 min), worst hour 10a (26 min).
- Thursday — 22 minutes on average. Best hour 8a (14 min), worst hour 10a (27 min).
- Friday — 30 minutes on average. Best hour 8a (15 min), worst hour 5p (41 min).
- Saturday — closed, no answered calls recorded.
- Sunday — closed, no answered calls recorded.
Frequently asked questions
How long is the wait for the CRA E-Services line?
Over the 30 days to 18 October 2026 it averaged 26 minutes, ranging from about 19 minutes on a typical Wednesday to 33 minutes on a typical Monday.
When is the best time to call the CRA E-Services line?
Wednesdays are quietest, averaging 19 minutes, and within the day the calmest stretch is around 8am–9am Eastern Time.
When is the worst time to call the CRA E-Services line?
Mondays are busiest, averaging 33 minutes, and the slowest stretch is around 5pm–6pm Eastern Time.
Figures regenerated 2026-10-18T05:49:57+00:00 from readings taken every 5 minutes. See live wait times for all CRA lines.