CRA GST/HST wait times
Goods and services tax and harmonized sales tax accounts, returns, and remittances.
Figures below cover the 30 days to 2 September 2026. Live wait times refresh every 5 minutes on the homepage.
The phone number for this line is published on canada.ca.
The CRA GST/HST line averages 35 minutes over the last 30 days, making it the 8th fastest of the 9 CRA lines we track. It is quietest on Mondays (31 minutes on average) and around 8am–9am ET; busiest on Fridays (36 minutes) and around 12pm–1pm ET.
Our readings show this line answering Monday to Friday, 8:00 a.m. to 8:00 p.m. Eastern Time.
GST/HST wait times by day and hour
| 8a | 9a | 10a | 11a | 12p | 1p | 2p | 3p | 4p | 5p | 6p | 7p | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Mon | 23 | 28 | 29 | 32 | 24 | 25 | 32 | 41 | 35 | 34 | 36 | 34 |
| Tue | 22 | 30 | 36 | 42 | 45 | 37 | 44 | 38 | 33 | 37 | 32 | 33 |
| Wed | 20 | 27 | 36 | 41 | 44 | 38 | 37 | 36 | 37 | 30 | 33 | 27 |
| Thu | 24 | 32 | 33 | 39 | 43 | 43 | 40 | 35 | 36 | 33 | 40 | 34 |
| Fri | 22 | 31 | 34 | 42 | 42 | 43 | 41 | 32 | 40 | 37 | 36 | 34 |
| Sat | — | — | — | — | — | — | — | — | — | — | — | — |
| Sun | — | — | — | — | — | — | — | — | — | — | — | — |
<15Under 15 min 15–2915–29 min 30+30 min and over FullLine full Closed
View this data as text
Average CRA hold times for GST/HST, by day, Eastern Time:
- Monday — quietest day, 31 minutes on average. Best hour 8a (23 min), worst hour 3p (41 min).
- Tuesday — 36 minutes on average. Best hour 8a (22 min), worst hour 12p (45 min).
- Wednesday — 34 minutes on average. Best hour 8a (20 min), worst hour 12p (44 min).
- Thursday — 36 minutes on average. Best hour 8a (24 min), worst hour 12p (43 min).
- Friday — busiest day, 36 minutes on average. Best hour 8a (22 min), worst hour 1p (43 min).
- Saturday — closed, no answered calls recorded.
- Sunday — closed, no answered calls recorded.
Frequently asked questions
How long is the wait for the CRA GST/HST line?
Over the 30 days to 2 September 2026 it averaged 35 minutes, ranging from about 31 minutes on a typical Monday to 36 minutes on a typical Friday.
When is the best time to call the CRA GST/HST line?
Mondays are quietest, averaging 31 minutes, and within the day the calmest stretch is around 8am–9am Eastern Time.
When is the worst time to call the CRA GST/HST line?
Fridays are busiest, averaging 36 minutes, and the slowest stretch is around 12pm–1pm Eastern Time.
Figures regenerated 2026-09-03T03:49:03+00:00 from readings taken every 5 minutes. See live wait times for all CRA lines.