CRA GST/HST wait times
Goods and services tax and harmonized sales tax accounts, returns, and remittances.
Figures below cover the 30 days to 18 October 2026. Live wait times refresh every 5 minutes on the homepage.
The phone number for this line is published on canada.ca.
The CRA GST/HST line averages 28 minutes over the last 30 days, making it the 8th fastest of the 9 CRA lines we track. It is quietest on Fridays (23 minutes on average) and around 8am–9am ET; busiest on Mondays (36 minutes) and around 6pm–7pm ET.
Our readings show this line answering Monday to Friday, 8:00 a.m. to 8:00 p.m. Eastern Time.
GST/HST wait times by day and hour
| 8a | 9a | 10a | 11a | 12p | 1p | 2p | 3p | 4p | 5p | 6p | 7p | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Mon | 17 | 26 | 32 | 41 | 44 | 37 | 44 | 38 | 36 | 34 | 41 | 38 |
| Tue | 16 | 18 | 22 | 33 | 33 | 37 | 40 | 33 | 34 | 37 | 34 | 35 |
| Wed | 16 | 15 | 13 | 16 | 19 | 21 | 29 | 33 | 32 | 34 | 37 | 30 |
| Thu | 21 | 22 | 27 | 25 | 27 | 31 | 25 | 31 | 27 | 29 | 27 | 31 |
| Fri | 16 | 18 | 19 | 23 | 20 | 25 | 26 | 24 | 25 | 26 | 29 | 28 |
| Sat | — | — | — | — | — | — | — | — | — | — | — | — |
| Sun | — | — | — | — | — | — | — | — | — | — | — | — |
<15Under 15 min 15–2915–29 min 30+30 min and over FullLine full Closed
View this data as text
Average CRA hold times for GST/HST, by day, Eastern Time:
- Monday — busiest day, 36 minutes on average. Best hour 8a (17 min), worst hour 12p (44 min).
- Tuesday — 31 minutes on average. Best hour 8a (16 min), worst hour 2p (40 min).
- Wednesday — 25 minutes on average. Best hour 10a (13 min), worst hour 6p (37 min).
- Thursday — 27 minutes on average. Best hour 8a (21 min), worst hour 1p (31 min).
- Friday — quietest day, 23 minutes on average. Best hour 8a (16 min), worst hour 6p (29 min).
- Saturday — closed, no answered calls recorded.
- Sunday — closed, no answered calls recorded.
Frequently asked questions
How long is the wait for the CRA GST/HST line?
Over the 30 days to 18 October 2026 it averaged 28 minutes, ranging from about 23 minutes on a typical Friday to 36 minutes on a typical Monday.
When is the best time to call the CRA GST/HST line?
Fridays are quietest, averaging 23 minutes, and within the day the calmest stretch is around 8am–9am Eastern Time.
When is the worst time to call the CRA GST/HST line?
Mondays are busiest, averaging 36 minutes, and the slowest stretch is around 6pm–7pm Eastern Time.
Figures regenerated 2026-10-18T05:49:57+00:00 from readings taken every 5 minutes. See live wait times for all CRA lines.